Table of Contents

Click any section to jump directly to it.

• 🚀 Getting Started
• 🧠 What Makes Our AI Different
• 📊 Why Businesses Are Adopting AI Employees
• 🔒 Security & Privacy
• ⚙️ Complex Workflows
• 🔗 Custom Integrations
• 📋 What We'll Need From You
• 📱 Platform Setup Requirements
• 🛟 Support & Response Times
• ❓ Frequently Asked Questions
• 🏢 About Valheris AI

🚀 Getting Started

Setting up your AI employee takes just three steps:

1. Pick your platforms

Select which platforms you want your AI employee active on — website, SMS, email, phone, WhatsApp, all of them, or just the ones that matter most to your customers.

2. Tell us about your business

Share your FAQs, product details, pricing, policies, and anything else your customers commonly ask about. Then submit the required setup information for your chosen platforms. Want to see everything we'll ask? Check out What We'll Need From You.

3. Go live

Our team doesn't just plug in what you give us — we deep dive into your business, research your industry, and enhance your AI employee with insights that go beyond the form. Your AI employee is deployed, tested, and ready to talk to customers — usually as quickly as possible.

🧠 What Makes Our AI Different

This isn't a basic chatbot with canned responses. Your AI employee actually understands what your customers are asking.

• Context-aware: Your AI employee remembers the entire conversation, not just the last message. It handles follow-up questions naturally.
• Handles complex questions: Can compare products, explain policies, troubleshoot issues, and guide customers through multi-step processes.
• Understands images: Customers can send photos on SMS, email, or WhatsApp — your AI employee sees and understands what's in the image and responds accordingly. Photos are saved and forwarded to your team when escalating.
• Knows when to escalate: You define the rules — set exactly which topics, situations, or customer behaviors should be handed off to a human, and your AI employee follows them.
• Complex workflows: Your AI employee can handle multi-step processes like sales conversions, quote requests, and returns — involving your team at the right moments.
• Custom integrations: Connect your AI employee to external tools like payment processors, booking systems, and CRMs to automate beyond the conversation.

📊 Why Businesses Are Adopting AI Employees

Customers expect fast answers. Consumers consistently rate an "immediate" response as important when they have a question. AI support ensures no customer waits in a queue — day, night, weekends, or holidays.

Hiring a single customer support rep costs $3,000–$5,000/month. Your AI employee handles the workload of multiple reps starting at just $39/month — that's up to 98% in savings.

• No salaries, benefits, or training costs — your AI employee works 24/7 and never calls in sick.
• Never miss a busy period — your AI employee keeps up during peak hours, holidays, and rush times without breaking a sweat.
• Free up your team — let humans focus on high-value interactions while your AI employee handles routine questions.
• Reduce missed opportunities — every inquiry gets answered, even at 3 AM on a Sunday.

🔒 Security & Privacy

Your data and your customers' data are protected.

• Encrypted in transit and at rest — all conversations use industry-standard encryption.
• We do not sell your data — ever.
• Compliant — built with data privacy regulations in mind.
• You own your data — export or delete your data anytime.

⚙️ Complex Workflows

Complex workflows are multi-step processes that are completed by your AI employee. You don't need to have your entire workflow mapped out — just tell us what you want to accomplish, and our team will design and build the workflow for you. Complex workflows are included in every plan.

Workflows can also be assigned to a specific platform — so a workflow that runs on your website chat doesn't have to run on SMS, and vice versa. You decide which workflows are active on which platforms.

Here are examples of complex workflows your AI employee can handle:

Sales Conversion Workflow

This is the workflow Valheris AI uses on this very website.

Customer engages with your AI employee → AI identifies what the customer is looking for → if the customer isn't asking about something specific, AI asks about their business type and gauges compatibility → customer provides information → AI asks which platforms their customers use to contact them → customer provides information → AI recommends a package or à la carte option tailored to their needs

Quote / Estimate Workflow

Customer describes what they need → AI asks clarifying questions and collects contact details → AI calculates a rough scope of work based on your pricing guidelines → AI lets the customer know a team member will reach out within 24 hours with a detailed estimate → AI emails all collected information to a designated team member for follow-up

Return / Exchange Workflow

Customer wants to return or exchange a product → AI asks for order details and the reason for the return → AI checks the request against your return policy → AI collects the customer's shipping info or drop-off preference → AI notifies a team member to process the return → AI confirms next steps and expected timeline with the customer

🔗 Custom Integrations

Your AI employee can connect to external services to do more than just answer questions. Here are some of the most common integrations — but we're not limited to these:

• Payment processing: Accept payments directly through the conversation. Your AI employee can build an order, calculate the total, and send a secure payment link — customers pay without leaving the chat.
• External schedulers: Connect to scheduling tools like Google Calendar, Calendly, Acuity, or any booking system. Customers can check availability and book appointments directly through the conversation.
• CRM integration: Automatically log leads, conversations, and customer details into your CRM — Salesforce, HubSpot, Zoho, or any system with an API.
• Custom integrations: If your business uses it, we can probably connect to it. Any tool or platform with an API is fair game.

Integrations are available as a monthly subscription in addition to your platform plan, priced based on scope and complexity. Let us know what tools you use during onboarding or email [email protected] to discuss what's possible.

📋 What We'll Need From You

After purchasing, you'll either fill out our onboarding form or walk through it during a consultation. Here's everything we'll ask so you can prepare ahead of time.

You'll also need to submit the setup requirements for each platform you've selected — accounts, permissions, business registration, and other details specific to each channel.

Business Basics

• Business name
• Industry / type of business
• Business address (or online-only)
• Phone number, email, and website
• Social media links (TikTok, LinkedIn, etc.)

Hours & Availability

• Your business hours for each day of the week
• Whether you take appointments or reservations, and how customers book

Products & Services

• What you sell or offer — names, descriptions, categories
• Pricing, menus, or rate sheets
• Any active promotions, discounts, coupon codes, or loyalty programs
• Delivery or shipping details (radius, costs, timeframes)
• Payment methods accepted

Policies

• Return / refund policy
• Cancellation policy
• Warranties or guarantees
• Any other policies customers might ask about (age requirements, pet policy, dress code, etc.)

Customer Experience

• The most common questions your customers ask — the more specific, the better
• Topics your AI employee should never mention (competitors, promises you can't keep, etc.)
• Products or services your AI employee should actively promote or upsell
• What makes your business different from competitors
• How your AI employee should handle complaints or frustrated customers

Escalation & Handoff

• When your AI employee should hand off to a human (billing disputes, complex orders, angry customers, etc.)
• Who your AI employee should connect customers to — name, email, and phone
• What message your AI employee should send when escalating
• Your expected response time for escalated conversations

Brand Voice

• Your preferred tone — professional, friendly, warm, direct, playful, or custom
• If custom, a description of how you talk to customers (phrases, greetings, sign-offs)
• What your AI employee should call itself (a name, or just your business name)
• Languages your customers speak

Documents (Optional)

You can also upload up to 20 documents during onboarding — menus, price lists, product catalogs, policy documents, FAQ sheets, or anything else that helps us build your AI employee. Accepted formats: PDF, Word, Excel, CSV, images, and text files.

💡 Tip: You don't need to have everything ready before purchasing. Fill out what you can and we'll follow up on anything that's missing. Our team also independently researches your business, industry, and competitors to enhance your AI employee beyond what you submit — the more detail you provide, the stronger the foundation.

📱 Platform Setup Requirements

After purchasing, you'll submit these requirements through your dashboard. Go to Settings → Platform Setup in your dashboard to fill out the forms for each platform.

Click a platform below to see what's needed to get your AI employee connected.

📊 See the Dashboard in Action

Explore a live preview of the analytics dashboard with sample data from a demo business.

🛟 Support & Response Times

Every Valheris plan includes access to our support team via [email protected]. The level of support depends on your plan.

Essentials & À La Carte — Next Business Day

Email support with a response by the end of the next business day. Send us your question anytime and we'll get back to you within one business day.

Professional — Priority Next Business Day

Priority email support. You get the same next-business-day response window, but Professional customers are prioritized over Essentials and À La Carte in our support queue — so you'll hear back faster.

Complete — 24/7 Support

Around-the-clock support. Email us at any hour — day, night, weekends, holidays. When you reach out, Valheris AI automatically contacts our lead developer directly with your message details so your issue gets immediate attention. Non-emergency requests are handled during business hours.

All support requests go to [email protected]. For account or billing issues, you can also use the Manage Billing button in your dashboard.

❓ Frequently Asked Questions

How long does setup take?

Most AI employees are live as quickly as possible. Complex setups with multiple platforms and large amounts of business information may take 3-5 business days.

Can I change my AI employee's responses?

Yes. Your business information can be updated anytime. Changes take up to two business days to be reflected by your AI employee.

What if my AI employee can't answer a question?

Your AI employee gracefully escalates to a human agent. You can configure escalation rules — for example, always escalate billing disputes or angry customers.

Is there a contract or commitment?

No contracts. Monthly billing. Cancel anytime. We keep it simple because we're confident you'll stay.

Can my AI employee handle multiple languages?

Yes. The AI natively supports 50+ languages and can auto-detect the customer's language to respond accordingly.

Can I see the conversations my AI employee has?

Yes. Every conversation across all platforms is logged and available in your analytics dashboard. You can read full message histories, filter by platform or status, and track response times.

Can I switch my platforms after I've already selected them?

Yes. You can swap any of your selected platforms for another available on your plan at any time. Go to your dashboard, navigate to Settings → Platform Setup, and click Swap a Platform. The change takes effect immediately. Any setup information you've already submitted for the removed platform is preserved in case you switch back.

Will my AI employee have Valheris branding?

No. Your AI employee is fully custom to your brand. It uses your business name, your tone, and your information — customers will never see Valheris branding. It's your employee, not ours.

Do I need an enterprise plan to get real value?

No. Our non-enterprise plans are built to fully handle your customer support operation, 24/7 — they're complete solutions, not watered-down versions. Enterprise plans exist for businesses that need custom integrations, dedicated account management, or support across unusually high volumes. Most businesses won't need one.

How do I upgrade or downgrade my plan?

Click "Change Plan" in your dashboard header. You'll see a preview of the price difference and can select which platforms to keep or add. Upgrades are prorated — you only pay the difference for the rest of your billing cycle. Downgrades apply a credit to your next invoice. No need to cancel and resubscribe.

🏢 About Valheris AI

Our Mission

To make intelligent, always-on customer support accessible and affordable for every business.

Our Vision

To create AI employees that deliver unprecedented quality for every business — handling real tasks, solving real problems, and operating at a level that was once out of reach.

What We Do

We work directly with each client to build an AI employee tailored to their business. Our team researches your industry, studies your products and services, and deploys an AI employee trained to represent your brand accurately across every customer interaction. From setup to deployment, businesses work directly with our lead engineer — no middlemen, no runaround.

Our Team

Valheris AI is built by Connor (25), a developer with a background in Information Technology and Data Science. With professional experience in the technology industry, Connor designed, built, and updates every part of the Valheris platform from the infrastructure to the analytics dashboard to the website you're reading right now.

Last updated: March 2026

Valheris AI ("we," "us," or "our") operates an AI-powered customer support platform. This Privacy Policy explains how we collect, use, store, and protect information when you use our services.

Information We Collect

Account Information

When you create an account, we collect your name, email address, business name, and billing information.

Business Data

To power your AI employee, we collect the business information you provide — including FAQs, product details, pricing, policies, and any other details about your business.

Conversation Data

We store conversations between your customers and your AI employee across all connected platforms (website chat, email, SMS, social media, phone). This data is used to provide the service and populate your analytics dashboard.

Usage Analytics

We collect anonymized usage data such as conversation volume, response times, resolution rates, and platform activity to power your dashboard and improve our service.

Site Analytics

We collect anonymous, first-party site analytics on our website using sessionStorage (cleared when you close the tab). This includes page views, session duration, screen resolution, and referrer URL. No personal information is collected, no cookies are used for this purpose, and the data cannot be tied to your identity.

How We Use Your Data

• Providing AI support: Your business data powers your AI employee's responses. Conversation data is processed in real-time to generate accurate, context-aware replies.
• Analytics dashboard: Conversation and usage data is aggregated to provide insights about your support performance.
• Improving our service: We use anonymized, aggregated data to improve platform reliability and features. We do not use your data to train AI models.
• Billing and account management: Account and billing information is used to manage your subscription and process payments.
• Communication: We may send you service updates, security alerts, and support-related messages.

Data Sharing

We do not sell your data. Period. We also do not use your business data or conversation data to train AI models.

We share data only with the following third-party processors, strictly as needed to provide the service:

• Stripe: Processes payments and manages billing. Stripe receives only the billing information necessary to process your subscription.
• Infrastructure providers: Cloud hosting and database services that store your data securely under strict data processing agreements.

We do not share your data with advertisers, data brokers, or any other third parties.

Data Retention

Conversation data is retained for the duration of your active subscription to power your analytics dashboard and conversation history. You can request deletion of specific conversations or all conversation data at any time by contacting us.

Upon account termination, your data is available for export for 30 days. After that period, all data — including conversation history, business data, and account information — is permanently deleted from our systems.

SMS / Text Message Consent

By texting our support number, you consent to receive SMS replies from Valheris AI related to your inquiry. Messages are customer-initiated — we do not send unsolicited or marketing text messages.

• Opt-in: You opt in by initiating a text message to our support number.
• Opt-out: Reply STOP at any time to stop receiving messages. You will receive a confirmation and no further messages will be sent.
• Message frequency: Message frequency varies based on your inquiries. We only respond to messages you send.
• Message and data rates: Standard message and data rates may apply depending on your carrier and plan.
• No SMS sharing: We do not share your phone number or SMS data with third parties for marketing purposes.

For help, text HELP to our support number or email [email protected].

Cookies and Tracking

We use only essential cookies, local storage, and session storage. Local storage handles authentication and user preferences. Session storage is used for lightweight, anonymous site analytics (page views and session duration) — no personal data is collected or stored. We do not use advertising cookies or third-party tracking scripts. For more details, see our Cookie Policy.

Your Rights

Regardless of where you're located, you have the right to:

• Access: Request a copy of all data we hold about you and your business.
• Deletion: Request deletion of your data at any time.
• Portability: Export your data in a standard, machine-readable format.
• Correction: Request corrections to inaccurate data.
• Opt-out: Opt out of non-essential communications at any time.

To exercise any of these rights, email us at [email protected]. We respond to all requests within 30 days.

For California Residents (CCPA)

Under the California Consumer Privacy Act, California residents have additional rights:

• Right to know: You can request details about the categories and specific pieces of personal information we collect.
• Right to delete: You can request deletion of your personal information.
• Right to opt-out of sale: We do not sell personal information. No opt-out is necessary.
• Non-discrimination: We will not discriminate against you for exercising your CCPA rights.

To make a CCPA request, email [email protected] with the subject line "CCPA Request."

For European Residents (GDPR)

If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation:

• Legal basis: We process your data based on contractual necessity (to provide the service you signed up for) and legitimate interest (to improve our platform).
• Right to restrict processing: You can request that we limit how we use your data.
• Right to object: You can object to processing based on legitimate interest.
• Right to lodge a complaint: You have the right to file a complaint with your local data protection authority.
• Data transfers: Your data may be processed in the United States. We use appropriate safeguards to protect data transferred internationally.

To make a GDPR request, email [email protected] with the subject line "GDPR Request."

Children's Privacy

Valheris AI is a business-to-business service and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Security Measures

We take the security of your data seriously:

• All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
• Access to customer data is restricted to authorized personnel only.
• We conduct regular security reviews and vulnerability assessments.
• Authentication tokens are securely generated and stored.
• Third-party processors are vetted and bound by data processing agreements.

While no system is 100% secure, we implement industry-standard measures to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email at least 30 days before the changes take effect. Your continued use of the service after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

[email protected]

Last updated: March 2026

These Terms of Service ("Terms") govern your use of the Valheris AI platform and services. By creating an account or using our services, you agree to these Terms. If you do not agree, do not use Valeris.

1. Service Description

Valheris AI provides an AI-powered customer support platform. We deploy custom AI employees trained on your business data that respond to your customers across multiple platforms including website chat, email, SMS, WhatsApp, and phone.

2. Account Registration

To use Valheris AI, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Notifying us immediately of any unauthorized access.
• Ensuring the information you provide is current and accurate.

You must be at least 18 years old and have the authority to bind your business to these Terms.

3. Acceptable Use

You agree not to use Valheris AI to:

• Distribute illegal, harmful, threatening, abusive, or otherwise objectionable content.
• Impersonate any person or entity, or misrepresent your affiliation.
• Circumvent, disable, or interfere with safety or security features of the platform.
• Send spam, unsolicited messages, or use the service for bulk outreach.
• Violate any applicable laws, regulations, or third-party rights.
• Attempt to reverse-engineer, decompile, or extract the source code of our platform.
• Use the service in a way that could harm, overload, or impair our infrastructure.
• Engage in excessive or abnormal usage that significantly exceeds reasonable business patterns, including but not limited to automated abuse, artificial traffic generation, or any activity that places disproportionate demand on our systems. We reserve the right to define what constitutes excessive usage at our sole discretion.

Violation of any of the above may result in immediate suspension or termination of your account without prior notice. We reserve the right to suspend or terminate accounts that violate these terms.

Enterprise-Level Usage

Our standard plans are designed for typical business operations. Usage consistent with normal business volume is fully supported and expected. If we determine that your usage significantly exceeds standard levels, we will contact you to discuss transitioning to a custom enterprise plan at a rate that reflects your actual usage. If an agreement cannot be reached within 14 days of notification, we reserve the right to cancel your account and issue a prorated refund for the remaining billing period. This policy exists to ensure fair resource allocation for all customers and the long-term sustainability of the platform.

4. Billing and Payments

• Subscription plans: Valheris AI is offered as a monthly or yearly subscription. Pricing is listed on our Pricing page.
• Payment processing: All payments are processed securely through Stripe. We do not store your credit card information directly.
• Billing cycle: Monthly plans are billed on the same date each month. Yearly plans are billed upfront for the full year.
• Cancellation: You can cancel your subscription at any time. Your service remains active until the end of the current billing period.
• Refunds: We do not offer refunds for partial months or unused portions of a billing period. Yearly plans are non-refundable after 14 days.
• Price changes: We reserve the right to adjust the pricing of any plan at any time. You will be notified at least 30 days in advance of any price change via email. Updated pricing applies to all subscribers at the start of their next billing cycle — there are no grandfathered rates. Continued use of the service after the effective date constitutes acceptance of the new pricing.

5. SMS / Text Message Terms

If you contact Valheris AI or a Valheris AI-powered service via SMS:

• By sending a text message to a Valheris AI support number, you consent to receive automated SMS replies related to your inquiry.
• All SMS conversations are customer-initiated. We do not send unsolicited or promotional text messages.
• You may opt out at any time by replying STOP. You will receive a confirmation message and no further texts will be sent.
• Reply HELP for assistance or contact [email protected].
• Message frequency varies based on your inquiries.
• Standard message and data rates may apply.
• We do not share your phone number with third parties for marketing purposes.
• Supported carriers include all major US carriers. Carrier liability for delayed or undelivered messages is excluded.

6. Intellectual Property

Our platform: Valheris AI owns all rights to the platform, including software, design, branding, and documentation. Your subscription grants you a limited, non-exclusive license to use the service.

Your content: You retain full ownership of your business data, the information you provide to configure your AI employee, and conversation data. We do not claim any ownership over your content.

7. Data Ownership

You own your data. Specifically:

• All business information you provide to configure your AI employee belongs to you.
• All conversation data generated between your customers and your AI employee belongs to you.
• You can export your data at any time through the dashboard or by request.
• We use your data only to provide and improve the service, as described in our Privacy Policy.

8. Limitation of Liability

Valheris AI provides AI-powered responses generated through probabilistic machine learning models based on the information you supply and supplemental data gathered during the onboarding process. The outputs of these models are non-deterministic in nature, and while we employ commercially reasonable efforts to optimize response accuracy, the following limitations apply:

• Nature of AI-generated outputs. The Service employs stochastic language generation models that produce responses through statistical inference over learned probability distributions derived from transformer-based neural network architectures. Due to the inherent characteristics of probabilistic sequence generation, contextual token prediction, and attention-weighted semantic interpolation, output fidelity is subject to variational constraints imposed by the underlying model's training distribution, decoding parameters, and input context window limitations. Accordingly, responses generated by your AI employee may, without limitation, include factual deviations, semantic approximations, inferential extrapolations, temporal inconsistencies, or representational divergences with respect to your current operational parameters, commercial terms, service-level commitments, or institutional policies. You acknowledge and expressly agree that all AI-generated content constitutes best-effort computational approximations produced through automated means, and shall not be construed as verified, authoritative, professionally reviewed, or guaranteed representations of fact, advice, or official communication on behalf of your business, its agents, or its affiliates. Valheris AI makes no representation or warranty, express or implied, regarding the fitness, reliability, or completeness of any individual AI-generated response for any particular customer interaction, transaction, or business purpose.
• No liability for AI-generated content. To the maximum extent permitted by applicable law, Valheris AI, its officers, directors, employees, agents, and affiliates shall not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of revenue, loss of customers, loss of business opportunities, reputational harm, or any other commercial damages or losses — arising from or related to any response, recommendation, statement, or action taken by your AI employee, regardless of whether such damages were foreseeable or whether Valheris AI was advised of the possibility thereof.
• Customer responsibility. You are solely responsible for the accuracy, completeness, and timeliness of all business information provided to configure your AI employee. You acknowledge that the quality of AI-generated responses is directly dependent on the quality of the information supplied. Valheris AI makes no representations or warranties regarding the suitability of AI-generated responses for any particular purpose, transaction, or customer interaction.
• Limitation on aggregate recovery. Notwithstanding any provision herein to the contrary, and to the fullest extent permissible under applicable law, the total cumulative liability of Valheris AI, its parent entities, subsidiaries, affiliated entities, officers, directors, employees, contractors, agents, successors, and assigns, arising out of or in connection with these Terms, the Service, any supplemental agreements, or any related cause of action — whether sounding in contract, tort (including but not limited to negligence, gross negligence, and strict liability), statutory obligation, product liability, misrepresentation, restitution, or any other theory of legal or equitable recovery — shall in no event exceed the lesser of (a) the aggregate fees actually paid by you to Valheris AI during the twelve (12) month period immediately preceding the first event giving rise to such liability, or (b) the total subscription fees paid under your then-current billing cycle. This limitation of liability applies collectively to all claims you may assert against Valheris AI, is cumulative and not per-incident, and shall apply regardless of whether such liability arises from breach of warranty, breach of contract, failure of essential purpose, or otherwise, and irrespective of whether Valheris AI has been advised of or should have been aware of the possibility of any such damages. This limitation shall survive termination, expiration, or cancellation of these Terms and your use of the Service.
• Indemnification. You agree to indemnify, defend, and hold harmless Valheris AI and its affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) any AI-generated response provided to your customers; (b) your use of the Service in violation of these Terms; (c) any dispute between you and your customers resulting from interactions with your AI employee; or (d) your failure to maintain accurate and current business information within the platform.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. VALHERIS AI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT, INCLUDING AI-GENERATED RESPONSES, WILL BE ACCURATE, RELIABLE, OR COMPLETE.

9. Service Availability

Our goal is 99.5% uptime. We take reliability seriously and actively monitor our systems to maintain this standard. That said:

• While 99.5% uptime is our target, we do not offer a formal Service Level Agreement (SLA) or guaranteed uptime at this stage.
• Planned maintenance will be communicated in advance when possible.
• We are not liable for downtime caused by third-party services, internet disruptions, or circumstances beyond our control.

You can check our current and historical uptime at our status page.

10. Termination

Either party may terminate the service relationship:

• You can cancel your subscription at any time through the dashboard or by contacting us.
• We may terminate your account if you violate these Terms, fail to pay, or use the service in a way that harms other users or our infrastructure.
• After termination: Your data is available for export for 30 days. After that, all data is permanently deleted.
• Survival: Sections relating to intellectual property, limitation of liability, and governing law survive termination.

11. Modifications to Terms

We may update these Terms from time to time. When we do:

• We will notify you via email at least 30 days before changes take effect.
• The updated Terms will be posted on this page with a new "Last updated" date.
• Your continued use of the service after the effective date constitutes acceptance of the updated Terms.
• If you do not agree with changes, you may cancel your subscription before the effective date.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the service shall be resolved in the courts of the State of New Jersey.

Contact Us

If you have questions about these Terms, contact us at:

[email protected]

Our Approach to Cookies

Valheris AI takes a minimal approach to cookies and browser storage. We only use what's strictly necessary to keep the service running — nothing more.

What We Use

Essential Storage Only

We use localStorage (browser-based storage) for the following purposes:

• Authentication token: Keeps you signed into your account so you don't have to log in every time you visit.
• User preferences: Remembers your settings and display preferences.
• Cookie consent: Remembers that you've acknowledged this cookie notice.

Anonymous Site Analytics

We use sessionStorage (cleared when you close the tab) for lightweight, first-party site analytics:

• Session ID: A randomly generated identifier that tracks page views and session duration during your visit. It is not tied to your identity, not stored permanently, and is discarded when you close the tab.

This data is collected anonymously and used solely to understand how visitors navigate our website. No personal information is collected through this mechanism.

All storage described above is essential for the service to function and cannot be disabled without affecting your experience.

What We Don't Use

• ❌ No advertising cookies — We don't serve ads and don't track you for advertising purposes.
• ❌ No third-party tracking — We don't use Google Analytics, Facebook Pixel, or any other third-party tracking scripts. Our analytics are first-party and anonymous.
• ❌ No cross-site tracking — We don't track your activity across other websites.
• ❌ No fingerprinting — We don't use browser fingerprinting techniques.

Managing Cookies in Your Browser

You can clear or block cookies and local storage through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions → Cookies and site data

Note: Clearing your browser's local storage for our site will sign you out and reset your preferences.

Contact Us

If you have questions about our use of cookies, contact us at:

[email protected]